Why Choose TMAC’s Medical Information Contact Center?
Highly Qualified Staff: Our team consists of experienced healthcare professionals (HCPs) with expertise in drug and device medical information and product safety. Our non-HCP Contact Center Specialists are expertly trained in triaging Adverse Events (AE) and Product Quality Complaints (PQC).
Flexible Support: We handle inquiries from various channels, including phone calls, emails, web forms, and Medical Information Request Forms (MIRFs).
24/7 Availability: Get live call center service up to 24 hours a day, with after-hours voicemail and return calls available.
Multilingual Support: We connect directly with certified translators for non-English inquiries.
Scalable Solutions: Our cross-trained team adapts quickly to fluctuating inquiry volumes without compromising service quality.
Key Features of Our Medical Information Services
Compliant Communication: We ensure essential product information is communicated accurately and compliantly.
Validated Database: We use an industry-standard, cloud-based, Part 21 CFR part 11 compliant database for secure information capture and reporting.
CRM Integration: Our system integrates with your Customer Relationship Management (CRM) for faster response times.
Adverse Event Handling: Our specialists are trained to identify and triage potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
Pharmacovigilance Support: Through TMAC’s parent company, Parexel International, we offer full-scope pharmacovigilance services, in conjunction with our contact center.
Post-Marketing Clinical Trial Services Support: Participant recruitment and screening assistance, connecting potential participants with enrolling clinical trial sites, Patient-nurse navigator programs, Emergency Unblinding Services, inbound and outbound communication management.
“I worked with TMAC’s medical information team for 4 years for post-market product support operations. Chelsea and Jason helped me launch five products onto the market, and they provided excellent support, especially with Medical Information Contact Center operations. They are client-oriented, with transparent communication channels, making my life much easier than I could have imagined.”
— Executive Director, Medical Information, Medical Affairs, Immuno-Oncology Biopharma
Get up and running in just 8 weeks
Access our pool of experienced healthcare professionals
Flexible support for small to high inquiry volumes
All communications adhere to industry regulations
There for your patients, healthcare providers, and all stakeholders, whenever the inquiry arises
Don’t let medical inquiries slow you down. Let TMAC’s Professional Contact Center handle the complexities while you focus on what matters most – your product and patients.
